Returns Policy


1. How to Cancel Your Order and / or Return Goods to the Hollybrook Power Supplies

 
 

2. Returns Address

You have the right to cancel your contract with the Hollybrook Power Supplies at any time up to 7 working days after receipt of delivery of the Goods by notifying us by email to:
enquiry@hollybrookps.co.uk

If the Goods have not yet been dispatched, we will cancel your order and refund the cost of the Goods to the original payment method immediately. We will confirm the refund by email.

If you cancel the contract under section 2.1 of our Terms and Conditions, and the Goods have already been dispatched, you must follow the steps as detailed below to return the Goods to us, in saleable condition in the original packaging, to the address stated.  On receipt of the Goods, we will refund the cost of the Goods to the original payment method. Refunds will not be made for Goods that show signs of attempted installation, whether or not in original packaging.

If, however, the product is faulty on receipt, or you can show that it was damaged prior to you taking receipt of it, then you must notify us within 48 hours of delivery. You can contact us by email at
enquiry@hollybrookps.co.uk. You will need to follow the steps laid out within the Returns Policy below. On receipt of the Goods, we will refund the cost of the product as well as the reasonable cost of carriage to Hollybrook Power Supplies. If, however, you have simply changed your mind, only the cost of the product can be refunded, and it must be in re-saleable condition in the original packaging.

For specific details relating to Warranty and Liability, please refer to section 6 of our Terms and Conditions, and ourYour Order guide.


How to Cancel Your Order and / or Return Goods to the Hollybrook Power Supplies

  1. If you wish to cancel or change your order, or return Goods, please email: enquiries@hollybrookps.co.uk
  2. If you are returning Goods, you will be issued with a credit reference number, which you’ll need to quote on all further communications relating to the return.
  3. You must then make your own arrangements for the Goods to be returned to the address below. In the case of faulty Goods the reasonable cost of carriage to Hollybrook Power Supplies will be refunded. If you are returning Goods because you have changed your mind, you are not eligible for a refund of the cost of carriage to Hollybrook Power Supplies.
  4. If you are eligible for a refund, we will process the Goods on receipt and return your money back to the original payment method by the close of business the following day.
  5. Only Goods returned as outlined above will be processed.

Please note: as any Goods that you return to us are returned at your own risk, we strongly advise customers to take care when returning Goods to us by ensuring that the Goods are correctly addressed, appropriately packed, insured by you, and that they are delivered by a reputable carrier.

Please return all Goods to:


Hollybrook Power Supplies Returns
4 Boleyn Avenue

Margate
Kent
CT9 5HL
U.K.

Email: enquiry@hollybrookps.co.uk
Telephone: 01843 834570